To return or exchange a purchase made on megalijewelry.com, please contact our client specialist at 1 (908) 338-4987 or email us at sales@megalijewelry.comPlease have your order number available prior to reaching out.

You will receive updates regarding the status of your order at the email address provided upon your time of purchase. If you have an account with us at megalijewelry.com, you may log in at any time and select “Order History” to view the status of your order. For more information, please call a clients pecialist at :1 (908) 338-4987 or email us at sales@megalijewelry.com

Due to the unique design of the jewelry, some items cannot be resized. To better assist you, please call a client specialist at 1 (908) 338-4987 or email us at sales@megalijewelry.com

Yes. All Megali Jewelry items are wrapped in our signature packaging. Personalized gift messages are available at checkout. If you would like to add a personalized gift message, please call a client specialist at 1 (908) 338-4987

Please email us at sales@megalijewelry.com for any repair request.
Repairs covered under warranty are made at no additional cost to you. Please visit the 'Repairs' tab to see if your repair is covered. All warranty repairs will process automatically.
If there is an additional cost to repair your item, we will notify you of the charges. Once your repair is complete, we will contact you with a tracking number. Please allow 3-5 business days before tracking your repaired item.

The best way to clean high end, gold jewelry is by following these simple and safe steps:

What You’ll Need:

• A bowl of warm water
• A few drops of mild dish soap (avoid harsh detergents)
• A soft-bristled toothbrush or jewelry brush
• A microfiber cloth or lint-free towel

Step-by-Step Process:

1. Prepare the Cleaning Solution: Mix warm water with a few drops of mild dish soap in a bowl. Stir gently to create a soapy solution.
2. Soak the Jewelry: Place your diamond and gold jewelry in the solution. Let it soak for 15–20 minutes to loosen dirt and oils.
3. Gently Brush: Use a soft-bristled toothbrush or jewelry brush to gently clean the jewelry. Pay special attention to hard-to-reach areas like prongs, settings, and grooves.
4. Rinse Thoroughly: Rinse the jewelry under warm running water to remove soap residue. Use a fine mesh strainer if you’re cleaning small items to avoid losing anything down the drain.
5. Dry and Polish: Pat the jewelry dry with a microfiber cloth or lint-free towel. Buff gently to restore shine.

Important Tips:

• Avoid Harsh Chemicals: Stay away from bleach, ammonia, or abrasive cleaners, as they can damage gold and weaken settings.
• Use Ultrasonic Cleaners with Caution: While they’re effective, these devices can loosen stones if the settings are not secure. Use them only if you’re confident in the jewelry’s integrity.
• Professional Cleaning: Consider having your jewelry professionally cleaned and inspected annually to ensure it’s in good condition.

All jewelry offered by our company is subject to price changes. However, rest assured that you will be charged the price listed at the time of your purchase. Due to fluctuations in the precious metals and gemstones market, we reserve the right to adjust our pricing over time. Additionally, select items may go on sale during certain periods of the year. Please note that we reserve the right to cancel any sale completed through our website if it involves a grossly inaccurate price caused by a significant pricing error.