Refund policy
RETURNS & EXCHANGES
At Megali Jewelry, we want you to be completely satisfied with your purchase. If for any reason you're not happy within 15 days of receiving your order, we offer the following:
Domestic U.S. Returns & Exchanges:
• You can choose an exchange for merchandise credit or a refund to the original payment method.
• All refunds will be issued to the original payment method used for the purchase.
• To be eligible for a return, the product must be unworn and in its original packaging.
• Special orders, made-to-order styles/sizes, resized products, final sale items, and event-specific products are not eligible for returns, exchanges, or refunds.
• Packaging, shipping, and handling fees are non-refundable.
• For returns information please email sales@megalijewelry.com.
To request a return, please contact us at sales@megalijewelry.com. If you request a refund and receive a Return Authorization (RA) number within 10 days, you’ll be eligible for a full refund to your original payment method. Requests for refunds made within 15 days will receive store credit.
How to Return:
1.Contact us to receive a Return Authorization (RA) number.
2. Once authorized, you will receive an email with a pre-paid return shipping label.
3. Return your items within 3 days of receiving the RA number. Be sure to include
the packing list and RA number in your return package.
4. Attach the return label to the box and ship it back. Megali Jewelry is not liable for
lost or damaged items during return shipping.
You will receive email updates on the status of your return, including when it arrives at our facility and when your refund or exchange is processed. Please allow 5-12 business days for refunds to appear on your credit card statement.
International Returns:
• If you are not satisfied with your purchase, you may submit a refund request within 2
days of delivery for unworn merchandise.
• Made-to-order items, final sale products, complimentary gifts, and shipping fees are not eligible for a refund.
• Customers are responsible for the cost of return shipping.
To initiate an international return, please contact us at sales@megalijewelry.com
For any questions or assistance, our client service team is available Monday – Friday, 10:00 AM – 4:00 PM EST.
Phone: 1 (908) 338-4987
Email: sales@megalijewelry.com