Repairs Policy

REPAIRS

We strive to ensure that our pieces last a lifetime without the need for repair, but we
understand that occasionally our jewelry needs a little TLC!
Should your jewelry need servicing or repair, please email sales@noaljewels.com.

REPAIR INSTRUCTIONS FOR ONLINE ORDERS:

To send in your purchased Megali Jewelry for service, please email us
at sales@noaljewels.com and include the following information:

> Full name
> Email
> Contact number
> Shipping address
> Detailed description of the repair
> Style number (if available) or take a clear picture of the item so that we can identify the style number
> Order number (if available)
> Has the repair item ever been resized or modified (YES/NO - if yes please specify):

Upon receiving your information, a representative from our Repair Services team will let
you know if the item is covered under our manufacturers warranty or what the repair costs
will be. Please allow up to 2 weeks for us to assess your request.

If covered, we will send you a packing slip and order number to track your repair or
replacement. Please print this packing slip and include it with your jewelry return.
Please pack jewelry securely to prevent damage during transit. (We do not return original
packaging, so please keep jewelry pouches and boxes.)

We recommend keeping a copy of the tracking number for your records.

*For all customers outside the United States, please
contact sales@noaljewels.com directly for instructions on sending your jewelry piece in for service.

For further assistance, please contact Client Care at sales@noaljewels.com.